Return Policy

- Returns:

For orders made through TheModernSeasons Fulfillment, we don’t require anyone to return anything. Shipping an item back to the warehouse in China is very expensive so it doesn’t make sense to do that. We’ll issue you a refund for any package that is damaged or lost in transit.

- Refunds:

For shipped orders, TheModernSeasons we can only issue a refund if it is within 25 days of the order being delivered.

- Replacements:

If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect in order for a replacement or full refund to be issued.

If your order has been in transit longer than 5 days outside of the estimated delivery window of the country the order is being shipped to, we will issue a replacement order to be shipped or a full refund. 

Processing time (the amount of time it takes to issue a tracking code and ship the order) is separate from shipping time.

Lost or Stolen Packages

For lost in transit or stolen packages, there's two options available to you. We can either refund you for the entire order (if you have already refunded your customer) OR we will ship out a single replacement per order, free of charge -- it's completely up to you.